Privacy Policy
Last updated: May 2026
1. Information We Collect
When you submit an enquiry or book a trip through EzTrips, we may collect:
- Full name, email address, and phone number
- Travel preferences (destination, dates, budget, group size)
- Special requirements (dietary needs, accessibility, etc.)
- Payment information (processed securely via Razorpay)
- Device and browser information for analytics purposes
2. How We Use Your Information
We use the information we collect to:
- Create and manage your travel proposals and bookings
- Communicate with you about your trips via phone, email, or WhatsApp
- Process payments and send booking confirmations
- Improve our services and website experience
- Send promotional offers (only if you opt in via WhatsApp)
3. Information Sharing
We share your information only with the travel suppliers (hotels, airlines, DMCs) required to fulfil your booking. We do not sell or rent your personal information to third parties.
4. Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card or bank details on our servers.
5. Cookies & Analytics
We use essential cookies to keep the website functional. We may use analytics tools to understand how visitors use our site. No personally identifiable information is shared with analytics providers.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Opt out of promotional communications at any time
- Withdraw consent for WhatsApp messaging
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is retained for up to 2 years after your last interaction.
8. Contact Us
For any privacy-related questions or requests, contact us at sudeep@eztrips.in or call +91 620 350 7070.